Hiram Chaparro De la Fuente E: [email protected]

M: +507 6732 5678

Panama, Panama

INDUSTRIAL ENGINEER SPECIALITY IN SUPPLY CHAIN An Industrial Engineer who has worked in 5 different countries around the world, leading multicultural teams from 5 people to more than 100 volunteers. Proven ability to adapt to new environments and contribute to the growth of organizations. Possesses practical knowledge in operations, marketing, sells and planning. Operates with a strong sense of urgency. Fluent in English and Spanish, core competences include: People management · Customer relation’s · Data analysis Product planning and development · Sales · Supply and demand

PROFESSIONAL EXPERIENCE Dell Inc. · Panama, Panama · May 2015 – Present Dell Inc. is an American privately owned multinational computer Technology Company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers, servers, networking, storage and related products and services.

AIESEC Intern Sales Enterprise Sales management for Puerto Rico, Dominican Republic, El Salvador and Guatemala. -

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Channels management and contact for enterprise sales. Pipeline and quarter to day follow up of revenue and projects. Product package in order to create rotation for products that are not moving. Technical consulting for partners or end users regarding product specifications.

GMEX · Chihuahua, Mexico · July 2014 – April 2015 100% Mexican company, with more than 20 years in the market, focused on the rent, sales and service of forklifts, platforms and equipment for material handling, characterized by measuring the services offered by a service evaluation system (SES).

Service Supervisor Responsible of all the assets of the company, ensure that we have only the necessary machinery and its control. -

AIESEC

Inventory control, ensured 95% of right information in the system. Management of +20 technicians. Improve the Service Level and customer satisfaction measure by an NPS of 73% (before 42%). Cost saving to the unit by having only the necessary machinery.

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Santo Domingo, Dominican Republic Ljubljana, Slovenia

· 2013 – 2014 · 2012 – 2013

AIESEC is the world largest students organization impacting the world through leadership development experiences. AIESEC has been facilitating youth leadership activities as well as international internships & volunteer experiences for over 65 years, developing a global learning environment across 124 countries & territories.

Member Committee President Organization planning, budget and legal management and team management and development, responsible of the overall organization development and execution of national strategies. - People management, education and training. - National team management, planning and strategies implementation follow up - Brand recognition in the country and financial management improvement.

Vice-president Marketing and communications Product planning, project management and product development, responsible of the development and execution of national strategies. - Projects improvement and standardization by products implementation - 40% average growth in exchanges - People management, education and training.

CAV Aerospace · Chihuahua, Mexico · June 2011 – December 2011 Major airframe manufacturers look to systems integration and major assembly as their core areas of expertise, with the capability to provide anything from the smallest, simplest bracket, to full design and manufacture services for major structural sub-assemblies. Operating from nine sites (five in the UK, one in the US, one in Mexico and two in Central Europe).

Resident / Production planner -

Shipping process improvement, triplicating the numbers of packages to be sent. Just in time implementation, no inventory management for good finishing pieces. Warehouse management and production forecast. Customer service management, improving its satisfaction.

EDUCATION Bachelor of Industrial Engineer, specialization in supply chain. Technological Institute of Chihuahua II, Chihuahua, Mexico, 2008-2011

TECHNICAL SKILLS Microsoft office suite: advanced excel, work, power point, Autocad, Solidworks Adobe creative suite: Photoshop, illustrator, Indesign.